nbaee Privacy
Policy

nbaee is an online betting and casino platform accessible at https://nbaee.io and all associated subdomains and mobile-optimised versions of the site. The nbaee platform is operated for the benefit of players based in Bangladesh, offering sports betting (including cricket, football, and kabaddi), live dealer casino games, slot games, and related entertainment services.

For the purposes of this Privacy Policy, nbaee acts as the data controller in respect of personal data collected from users of the platform. As data controller, nbaee determines the purposes for which personal data is processed and the means by which that processing takes place.

All data protection queries, subject access requests, and privacy-related complaints should be directed to the nbaee support team via the contact details provided at the end of this document. We are committed to handling all privacy matters promptly, transparently, and with full respect for your rights as a data subject.

nbaee collects personal data in the following categories. Not all categories apply to every user — the data collected depends on the nature of your interaction with the platform:

nbaee does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request. In such cases, the data is handled with the highest level of care and used solely for the purpose of protecting the player's welfare.

nbaee collects personal data through the following channels:

• Direct Submission: Data you provide when creating an account, completing the KYC verification process, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotional offer.
• Automated Technologies: Data collected automatically when you visit the nbaee website, including cookies, web beacons, server logs, and similar tracking technologies that record your technical and usage data.
• Payment Processors: Transaction confirmation data received from mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners when you conduct a financial transaction through the platform.
• Identity Verification Partners: Verification outcomes and risk assessments received from third-party KYC and identity verification service providers engaged by nbaee to fulfil its legal obligations.
• Game Studios: Aggregated session data provided by third-party game providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) relating to games played through the nbaee platform. This data is used for dispute resolution and fraud prevention purposes.
• Fraud Prevention Services: Risk and fraud signals received from third-party anti-fraud tools used to protect the integrity of the nbaee platform and its player community.

nbaee processes personal data for the following clearly defined purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your account balance and betting history, and communicate with you about account-related matters.
• Service Delivery: To provide access to sports betting markets, casino games, live dealer tables, and all other features of the nbaee platform.
• Transaction Processing: To process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your verified payment method.
• Identity Verification and KYC Compliance: To verify your identity and age (21+) in accordance with our legal and regulatory obligations and to prevent underage gambling.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, to administer self-exclusion and deposit limit requests, and to communicate with players who may be experiencing gambling-related difficulties.
• Customer Support: To respond to your support queries, resolve disputes, and maintain a record of communications between you and the nbaee team.
• Marketing and Promotions: Where you have opted in, to send you information about nbaee bonuses, promotions, seasonal offers (such as Eid, Pohela Boishakh, and BPL season promotions), and platform updates via email or SMS.
• Platform Improvement: To analyse usage patterns, test new features, and improve the overall performance and user experience of the nbaee platform.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from competent authorities.

nbaee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and nbaee — specifically, to operate your account and deliver the betting and casino services you have signed up to use.
• Legal Obligation: Processing that is required to comply with applicable legal requirements, including age verification, anti-money laundering checks, and responses to lawful authority requests.
• Legitimate Interests: Processing that serves nbaee's legitimate business interests, including fraud prevention, platform security, and internal analytics — provided that such processing does not override your fundamental rights and freedoms.
• Consent: Processing that is based on your freely given, specific, and informed consent — principally, the sending of marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing or your right to continue using the platform.

Where nbaee relies on legitimate interests as the legal basis for processing, we have conducted an assessment to confirm that our interests are not overridden by your rights. You may request information about any such assessment by contacting our support team.

nbaee does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Processors: Your financial data is shared with bKash, Nagad, Rocket, Upay, and our banking partners solely for the purpose of processing your deposit and withdrawal transactions. Each payment partner operates under its own privacy policy and is bound by applicable financial regulations.
• Identity Verification Providers: Your identity documents and personal details may be shared with regulated third-party KYC providers to verify your age (21+) and identity as required by our player protection obligations.
• Game Studios: Aggregated or pseudonymised gameplay data may be shared with licensed game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) for technical support, dispute resolution, and game integrity monitoring purposes.
• Fraud Prevention Partners: Technical identifiers and risk signals may be shared with anti-fraud service providers to detect and prevent fraudulent activity across the platform.
• Legal and Regulatory Authorities: nbaee may disclose your personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or lawful authority request. In such cases, nbaee will disclose only the minimum data required to satisfy the legal obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the nbaee business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy commitments applicable to your data going forward.

All third parties with whom nbaee shares personal data are required to implement appropriate technical and organisational security measures to protect your data and are prohibited from using it for any purpose beyond the scope for which it was shared.

nbaee uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate the platform, remember your preferences, analyse usage patterns, and where applicable, support our marketing activities. The categories of cookies used by nbaee are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, security monitoring, and fraud detection. These cookies cannot be disabled without fundamentally impairing your ability to use the nbaee platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred display language, account region, and responsible gaming settings — so that you do not need to re-enter them on each visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how users interact with the nbaee platform — which pages are visited most frequently, how long sessions last, and which features are used. This data helps us improve the platform experience for all players.
• Marketing Cookies: Where you have consented to marketing communications, these cookies help us understand which promotional campaigns and bonus offers are most relevant to you, and allow us to deliver targeted content where applicable.

You can control your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of your nbaee account. For further information on managing cookies, refer to the help documentation of your browser.

nbaee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Personal data associated with an active nbaee account is retained for the duration of the account's existence and for a period following account closure as required by our legal and regulatory obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction in accordance with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years following the closure of your account, or longer where required by applicable law.
• Support Communications: Records of customer support interactions are retained for a period of three (3) years following the resolution of the matter, to facilitate the handling of any subsequent disputes or regulatory enquiries.
• Marketing Data: Where you have opted in to marketing communications, your marketing preferences are retained until you opt out. Following an opt-out, we retain a record of the opt-out status to ensure we do not inadvertently send future communications.
• Technical and Usage Data: Anonymised or aggregated technical and usage data may be retained indefinitely for platform analytics and improvement purposes, as it no longer constitutes personal data once anonymised.

When personal data is no longer required and the applicable retention period has elapsed, nbaee securely deletes or anonymises the data in accordance with our internal data disposal procedures.

As a user of the nbaee platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and sufficient information to verify your identity:

• Right of Access: You have the right to request a copy of the personal data nbaee holds about you, along with information about how it is being used. We will respond to access requests within 30 days of receipt.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held by nbaee. Where data has been shared with third parties, we will notify them of the correction where reasonably practicable.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. This right is subject to our legal retention obligations and may not apply in full where nbaee is required by law to retain certain data.
• Right to Restrict Processing: You may request that nbaee restricts the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved, or where you have objected to processing based on legitimate interests and that objection is under review.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though nbaee may continue to process data where it can demonstrate compelling legitimate grounds that override your objection.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to the withdrawal.

nbaee will not charge a fee for handling any data rights request unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable fee may be applied. We will always inform you before applying any charge.

The nbaee platform is strictly intended for adults aged 21 years and above. nbaee does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. This policy is actively enforced through our age verification process at the point of registration and through ongoing KYC checks.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account with nbaee or has provided personal data to the platform without your knowledge, please contact us immediately at [email protected]. We will investigate promptly, close the account, void any associated transactions where possible, and delete all personal data relating to the minor from our systems.

nbaee also strongly recommends that parents and guardians who share devices with minors make use of parental control software to restrict access to gambling websites, including the nbaee platform.

nbaee takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the nbaee platform is encrypted using TLS 1.3 (Transport Layer Security), ensuring that your personal and financial information cannot be intercepted in transit.
• Encryption at Rest: Personal data stored on nbaee servers is encrypted using AES-256 encryption, a standard used by financial institutions and government agencies worldwide.
• Access Controls: Access to personal data within the nbaee organisation is strictly limited on a need-to-know basis. Staff members who access personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: nbaee employs automated intrusion detection and prevention systems to monitor platform infrastructure for signs of unauthorised access or malicious activity on a continuous basis.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their nbaee accounts. This adds an additional layer of security to your login process and significantly reduces the risk of unauthorised account access.
• Regular Security Audits: nbaee conducts regular internal security reviews and engages third-party security specialists to carry out periodic penetration testing and vulnerability assessments.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security breach that is likely to result in a high risk to your rights, nbaee will notify affected users without undue delay and take all reasonable steps to mitigate the impact of the breach.

The nbaee platform may contain references to third-party game providers, payment partners, and other services. Where such references include links to external websites or applications, please be aware that nbaee has no control over the content, privacy practices, or data handling of those third-party sites.

This Privacy Policy applies solely to the nbaee platform at https://nbaee.io and its associated subdomains. nbaee accepts no responsibility or liability for the privacy practices of any third-party website, application, or service. We recommend that you review the privacy policy of any third-party site you visit before providing them with your personal data.

nbaee reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, updates to applicable law, or improvements to our platform. The most recent version of the Privacy Policy will always be published at https://nbaee.io/privacy-policy. The "Last Updated" date at the top of this document indicates when the current version came into effect.

Where we make material changes to this Privacy Policy — for example, changes that significantly affect how we use your data or the rights available to you — we will notify active account holders by email or by displaying a prominent notice on the platform. Minor clarifications or formatting updates may be made without notification, though the updated date will always be revised to reflect any change.

Your continued use of the nbaee platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you must cease using the platform and contact the support team to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nbaee handles your personal data, please contact us through the following channel. All privacy-related communications must be directed via email — we do not accept data rights requests made by telephone.

Email: [email protected] (plain text — not a clickable link)

Please include your registered account username (if applicable), a clear description of your query or request, and sufficient information to verify your identity so that we can handle your request efficiently. We aim to respond to all privacy-related queries within 30 days of receipt.

Support is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. Our team handles communications in both English and Bengali. For data erasure requests, subject access requests, or urgent security matters, please mark your subject line clearly (e.g., "Data Erasure Request" or "Subject Access Request") to ensure priority handling.

For general platform guidance, please also refer to our FAQ page, which covers common questions about account management, deposits, withdrawals, and responsible gaming tools.